Delivery

Delivery location

Your order will be delivered to the address you entered during the order process. We ship the Aubade collections to Belgium and our Aubade shop in Brussels.

Delivery times

Your order will take an average of 4 days to arrive (excluding weekends, holidays, and sale periods). Deliveries are handled by UPS. You will receive a confirmation email from UPS when your order is shipped.

Delivery fees - free in-store delivery

For all orders of 99€ or more in Belgium, delivery is free. For any order less than that amount, a flat fee of 5.9€ for shipping and handling will be applied during order payment.

If you opt for delivery to our Aubade store, delivery is free regardless of your order total. Please note that online purchases cannot be returned or exchanged at our Aubade store locations. Returns must be made online.

Package tracking

Once the carrier picks up your package, you will receive a shipment confirmation via email and/or SMS along with a tracking number that you can use to track your package and its delivery status.

For delivery to an Aubade store, you will receive an email as soon as the package arrives at your selected store.

All of this information can also be accessed directly from your customer account.

If the recipient is not at home, the carrier will leave a notice in the mailbox or send an email notification to the address entered by the customer when creating his or her account. This notice will list the address and opening hours of the UPS branch where the package was sent.

If no instructions are provided within 7 days after the package becomes available at the branch, the package will be returned to sender.

Free in-store reservation

With this service, select your products from our e-shop and choose the store in which you would like to reserve them.

Within two hours following your request, the store notifies you by text/email that your reservation is ready.

From this moment, you have 48 hours to collect and pay for your products in the store you have chosen.

This service is free with no obligation to purchase.